Wednesday, October 12, 2016

Windows 10 flashing screen after login

A few days ago a customer brought in a windows 10 computer that had a problem with the screen flashing after login.  The screen would flash 20-30 times after login. It would behave normally until a window was opened or a menu accessed, and then the screen would flash 20-30 times again.  I did a lot of searching and the only things that came up were issues with Norton on the 10 preview and video drivers.  My customer's computer didn't have Norton, but I tried removing the anti-virus with no joy.  I also tried uninstalling and reinstalling the video drivers to no avail.  In desperation I tried creating a new user and that worked.  I don't know what in her original profile was wrong, but it was clearly something there.  If anyone has come across this issue and found a way to fix it without the hassle of moving profiles please speak up. 

If you're in Waco, Tx G&A Computers can help you with all of your computer repair needs. PC, Mac, all computers repaired.

Thursday, June 2, 2016

Windows 7 Update Rollup

It's the update rollup we have, not the service pack we wanted.  Like many I rejoiced upon hearing of the recently released Windows 7 update rollup.  I have found that it is not as cut and dried as running this update on a fresh install.  On the handfull of fresh Windows 7 SP1 installs I have done in the past couple of weeks I have found that there are a couple of other updates that must be installed first.  First you must install the latest windows update agent. Second you must install the April 2015 service stack update. I have found that a reboot between each update works best, but shouldn't be absolutely necessary.  Once those two updates are installed you can then install the update rollup.  Once you reboot after installing the rollup you may see a couple of processes hogging the cpu, but it should go away after a few minutes.  I have had one computer where it was stuck at 100% cpu and had to be reinstalled, but 1 out of 10-12 isn't too bad.

If you're in Waco, Tx G&A Computers can help you with all of your computer repair needs. PC, Mac, all computers repaired.

Tuesday, February 9, 2016

Dentrix G4 in Windows 7

In the past I had an issue installing Dentrix G4 updates on my customer's machines and I found a good blog that described how to get around this.  Unfortunately that blog has gone down, so I am going to recreate that post as best as I can here.

When you install Dentrix G4 on Windows 7 it will go smoothly until you try to apply the G4_7 update.  At that point it will give you an error that says something about the G4_6 update not being installed.  Assuming you have already installed G4_6, here is how you get around this error.

If you go to the Dentrix folder in Program Files you will see a folder called "Tutor4_6".  Renamed this folder to "temp", and the run ep.exe and point it to folder you renamed to temp and click OK.  After this is done you can apply he remaining G4 updates.  Once all the updates are installed run ep.exe again and point it back to your normal dentrix data folder.  That's all there is to it.

If you're in Waco, Tx G&A Computers can help you with all of your computer repair needs. PC, Mac, all computers repaired.