Thursday, October 3, 2013

Word Crashing Shortly After Launching

I had not encountered this problem with word before, but yesterday a customer brought a computer that had a problem with word crashing shortly after launch.  Looking at the crash report details the stop code was 0xC0000005.  I searched around and a few posts mention printer issues so I checked the default printer's properties and an error popped up with the same code.  I changed the default printer and word no longer crashed.  If I set the default printer back word would crash with the same error, but the printer properties no longer gave the error.  None the less when the default printer is changed to something else word works properly.

If you're in Waco, Tx G&A Computers can help you with all of your computer repair needs. PC, Mac, all computers repaired.

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